HUMAN BEAN APP UPDATE

When you add a card to your account, it will automatically replace your previous card on file.

HUMAN BEAN APP UPDATE

How do I update the credit card on my account? Head into your app settings and tap the option to manage your card or payment method. You can also check to see if a reward was already redeemed on a previous order by checking your previous receipts! Any promotions redeemed will be displayed under ‘Total Rewards’. Additionally, try logging out and logging back in (with the same login credentials) to refresh the app’s display of available rewards. If that’s the case, the reward may only be visible during the times you are able to redeem it. Otherwise, your reward may only be redeemable during a certain time of day (for example, lunchtime or dinner). What if I get an email about a reward but don’t see it in the App? The email you received may have a button to click in order to add the reward to your account. Some rewards don’t have an expiration date - if there’s no expiration listed on the email or in the App, then it does not expire. You can find the expiration date for your reward(s) in the email you receive when the reward is added to your account.

When do my rewards expire? Most rewards will have an expiration date listed next to them in the App on the Rewards page. If you find that there is no toggle to save a certain reward, that means it is ineligible to save, and must be redeemed. Please note that pausing your reward does not extend the expiration date, and not all rewards are able to be saved for later. Neither you nor your barista needs to do anything extra to redeem your reward in-store if the reward is for a specific item, just be sure to order that item and the reward will apply when your App is scanned at checkout.Ĭan I save a reward to be used later? You can easily pause and unpause your rewards to choose when you’d like to use them! Make sure to toggle the reward to the ‘on’ position on the rewards screen before you place your eligible order. You do not need to do anything besides scan the App during checkout and the reward will apply. How do I use a reward? Rewards automatically apply to your transactions. Swipe from right to left across your screen to view your status and current rewards.

Where can I see my available rewards? Tap the Rewards icon on the main home page of your Human Bean App. Whenever you unlock a reward, a promotional email is sent out with the expiration date and eligibility details.

How do I earn rewards? Most rewards are unlocked automatically and added to your account on your behalf. What if I made a purchase without the App? Can I still get credit? Good question - please email a copy of your receipt or a screenshot from your bank statement and a brief description of what prevented you from using your App (does the store need our help?) to our support team we'll do our best to make sure nothing gets in your way next time! If you do not see the receipt in your inbox, please check your spam or junk folders. You can view and edit your email address (and other profile information) here. Checking the receipt emailed to you after your purchase will show a more detailed breakdown of each individual reward applied to your order, and what was charged to your card on file or paid at the register.Ĭan I get a receipt? You will receive an emailed receipt for every purchase you make via the App please check the email that you used to register.If you aren’t sure which email is associated with your account, tap the three horizontal lines in the top corner of your app to access your settings. Your Transaction History will only show the total amount of rewards/credits applied to your orders. Where can I see my purchase history? You can access your Transaction History by tapping the three horizontal lines in the top corner of your App, and then tap Transaction History.

Human bean app